Audrey Nuñez, AIC

Highly Motivated, Bilingual, Professional Public Adjuster with 18 years of field, desk, and catastrophe residential/commercial, first party and liability claims experience and a Remote Online Notary/Signing Agent and Commercial Surveyor.

PROFESSIONAL CLAIMS ADJUSTER

Strong investigational, organizational, planning, interpersonal, communication skills, including positive rapport with English and Spanish speaking customers. Background in all aspects of insurance, construction, customer service, and estimating.

EXPERIENCE

ODRY CLAIMS CONSULTANTS 2019 – PRESENT Principal Public Adjuster

Licensed, bonded, insured Public Adjuster for the State of Florida. Interpreting policy language/coverage, writing Xactimate estimates for both policyholders and businesses in first party and liability claims.

CITIZENS PROPERTY INSURANCE 2014 – 2019 Senior Adjuster, Large Loss Fire Unit

Negotiated and settled claims over 100k in accordance with Citizen's policies and procedures. Handled water and fire claims.

• Researched, analyzed and interpreted policy language and state law as it applies to submitted claims.

• Conducted investigations, damage assessments and claim evaluations.

• Evaluated and applied policy coverages, escalating, as necessary.

• Worked with insureds and external business partners regarding the handling and/or disposition of claims and other issues.

• Documented all information that is relevant to a claim and prepare reports as required.

VARIOUS INDEPENDENT ADJUSTMENT FIRMS (NCA & others) 2009 - 2014 I/A – Team Lead

Inside desk adjuster, Field, Fast Track/Path and Examiner contract assignments for daily and catastrophe claims with personal lines property insurance companies, including Liberty Mutual Insurance Company, Louisiana Citizens Property Insurance Corporation, MetLife, Citizens Property Insurance Corporation, American Integrity Insurance Group, Gulfstream Property and Casualty Insurance Company, and USAA. Conducted field inspections via Skype to determine coverage, coordinated claims and repair process for insureds. Reviewed and issued payment for covered losses. Interacted with Public Adjusters for resolution on losses at People’s Trust Insurance Company.

LIBERTY MUTUAL INSURANCE COMPANY 2006 – 2009 Field Property Loss Specialist, CCU

Investigated, adjusted, and negotiated claims. Honored policies, endorsements, company procedures and laws laid out for all states. Extensive travel to catastrophe sites that were under a state of emergency to assist customers with all aspects of the claims process.

NCA GROUP 2004-2006 Fast Track Claims Adjuster

Estimated all claims in-house for varies clients. Daily activities varied from confirmations of assignments to information distribution to customer and client services, in an increasingly demanding group insurance environment. Assisted insureds with claim information and processes. Generated forms for office and contact use. Coordinated office procedures and regulations. Input, dispatched, assigned, closed claims, and supervised cat night team. Interacted with agents, insurance companies, customers, lawyers, adjusters, and several of other companies that assist in the claim process, i.e., restoration companies.